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Need Some Help?
FREQUENTLY ASKED QUESTIONS
Have a question? Please don't hesitate to contact us. We'll be happy to assist you in any way we can. If you have a suggestion or an idea that you think will make AnnTheGran.com even better, fill out our online suggestion form.
My Account
- Registering: Creating a new account
- Forgot your Password
- Updating your Postal Address
- Viewing your Order History
- What is your Favorites List?
- My Account FAQ
- Change your password
Ordering
- Overview of the Ordering Process
- Finding Embroidery Designs
- Embroidery Designs Details
- Your Shopping Cart
- Checking Out
- Shopping FAQ
Receiving Designs
- Overview of the Delivery Process
- Downloading designs directly to your PC
- Receiving Designs as Email Attachment
- Design Specification Sheets
- Opening Zipped Design files
- Embroidery Machine Formats
- Frequently Asked Questions
Shipping
- UPS Ground or USPS Parcel Post
- How can I check on the status of my order?
- Order Processing Time - 48 Hour Maximum
- Special Shipping Cases - Outside the Continental United States
- Returns & Refunds - "If I don't like it, can I send it back?"
- Order Cancellation - "What if I change my mind?"
- Conditions of Refund/Return - "Where's the fine print?"
- Products Under Warranty - "Do you honor warranties?"
Returns
- Returns & Refunds - "If I don't like it, can I send it back?"
- Order Cancellation - "What if I change my mind?"
- Conditions of Refund/Return - "Where's the fine print?"
