Ann The Gran Community

Purchased this program some time back - version 2.0.  downloaded version 2.5 recently and installed it per instructions.  Program would not open at all.  I then tried uninstalling version 2.5 and rebooting, then went back and installed version 2.0 which will not work now either.  Did this three times with no success!  Then, tonite I noticed the post about the bugs in 2.5 being fixed so downloaded this new file and tried installing that -- still no good.  I paid for this program - $149.95, I have a serial number and license # -- Program won't start, just gives the message "Unknown security error - 24"   PLEASE, WHAT DO I DO TO GET THIS PROGRAM TO WORK -- aS I SAID, i PAID FOR THE PROGRAM - money this site owner spent in some way! - I WANT IT TO PERFORM AS ADVERTIsED.   PLEASE HELP!!

Prior to downloading and installing the update, version 2.0 worked just fine. 

Hi:

Please follow the steps below to fix the problem ,if you still have some difficulties send us an email with your phone number and time available to call you:

1.Remove the software from Control panel\Add and remove programs

2.Remove annthegran folders from C:\program files\Annthegran ..

3.Remove annthegran folder from Virtual store (very important to do this) usually located at :

I am using Windows XP Home Edition.    The program simply  will not work.  I have tried disabling my virus protection and have uninstalled, deleted, rebooted, etc. at least a dozen times.  I've even looked in the Registry (regedit) to see if there is a "key" that must be deleted, but find none there that looks familiar.  there must be something - a file, security key, registry entry, - something, that prevents the program from opening.  . 

Please PLEASE< PLEASE HELP!!
Charlotte Alexander

atgsupport:

Hi:

Please follow the steps below to fix the problem ,if you still have some difficulties send us an email with your phone number and time available to call you:

 

1.Remove the software from Control panel\Add and remove programs

2.Remove annthegran folders from C:\program files\Annthegran ..

3.Remove annthegran folder from Virtual store (very important to do this) usually located at :

C:\Users\[USERNAME]\AppData\Local\VirtualStore\

 

Then reboot your computer ..go back to the site and install the software again .you can only install the latest version no need of installing any other older version.

4.Right click on the software and try  to run it ,if you get any warning please email us the details.

Annthegran Support

 

Hi:

Do you know if the above is done, are the catalog files (over 9000) going away, or do they stay? I would hate to lose all my hard work just over a "BUG"

Thank you

Jim McAllister

Hello Jim,

The file that stores your catalog is called EDB2.MDB.  This is located in C:\Program Files\AnnTheGran\Catalog XPress 2.0.  You can copy this file to a different folder on your hard drive to back up  your catalog.
If you are still experiencing problems we strongly recommend you e-mail support@annthegran.com including your telephone number so we can help you resolve this issue over the phone.

Thank you

AnntheGran support