Shipping/Returns

All shipping to United States addresses is sent via UPS Ground, UPS Second-Day Air, or USPS (United States Parcel Post). When you choose one particular service in our shopping cart, you will receive a real-time shipping quotation, as well as an indication of the delivery time for each item in your order. Tracking numbers are available with UPS Ground and UPS Second-Day Air. In some cases, we may substitute FedEx Ground for UPS Ground, in which case you will receive a FedEx tracking number instead.

Order Processing Time - 48 Hour Maximum

Please make sure that you give us an accurate street address that can be delivered to. All AnnTheGran.com orders are processed in 24-48 business hours. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. Items contained in one order may be shipped from different locations.

Special Shipping Cases - Outside the Continental United States

Certain shipping limitations apply in certain cases. Delivery times to Puerto Rico, Alaska, and Hawaii may differ from posted estimates.

For international orders (including to Canada), we offer USPS Priority Mail International or Global Xpress Guaranteed, both of which offer online tracking.

Returns & Refunds - "If I don't like it, can I send it back?"

In order to be processed, all exchanges/returns/refunds must be approved by an AnnTheGran.com representative.

If the wrong item is shipped, or the item is damaged or defective, we will issue a full refund, including shipping costs, or ship you a new one at our expense.

Except in cases where the wrong item has been shipped or where an item is defective, AnnTheGran.com does not issue refunds. Instead, if you are in any way dissatisfied with the item(s) you ordered, we issue a store credit, which is valid for one year.

Order Cancellation - "What if I change my mind?"

If you decide to cancel your order on a shipped item before it has shipped, you are entitled to a store credit for the full amount of the purchase.

If you decide to cancel your order and it has already shipped, even if you have not yet received it, you will be responsible for returning it to the location from which it was shipped at your own expense. In addition, you will be charged for the original shipping to you and issued a store credit for the difference. If the package has been opened, a 20% administration fee will apply.

Conditions of Refund/Return - "Where's the fine print?"

You can request a return authorization in writing (by e-mail is fine) within the first 30 days from the date of purchase. Authorized returns of non-defective items are for a store credit, which is valid for one year.

UNOPENED merchandise that can be returned to the manufacturer may be exchanged for a store credit for the full amount, less all shipping costs.

OPENED merchandise may be returned for a store credit of the full amount less a 20% administration fee and all shipping costs, provided that merchandise is returned double boxed in its original factory carton (with all included accessories). Further deductions from the store credit may be made when we receive the shipment if there are any missing or damaged items.

NO refunds or exchanges on software or any digitally delivered item (ie. downloaded embroidery designs, downloaded tutorial) are allowed unless defective at the time of purchase and only for the same exact product. For non-defective software, AnnTheGran.com will not refund any purchase once the electronic security code has been delivered.

If you refuse a shipment without having received authorization from an AnnTheGran.com representative to do so, you will be charged for the shipping of the product both ways. A store credit will be issued for the difference.

Products Under Warranty - "Do you honor warranties?"

We will replace any unit under warranty that the manufacturer determines to be defective in material and workmanship that cannot be repaired within 30 days of purchase. Please contact us to determine if the problem you are having is covered by warranty.

We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.